REFUND POLICY

At Dastaan-E-Chai, customer satisfaction is our priority. We strive to deliver premium-quality tea products with secure packaging and reliable service. If you receive a damaged, defective, or incorrect product, we are here to assist you.

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Customers must report any issue related to damaged packaging, wrong product delivery, or missing items within 48 hours of receiving the order. Requests submitted after this period may not be eligible for refund or replacement. To process a return or refund request, customers may be asked to provide order details along with clear images of the product and packaging for verification purposes.

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Refunds are applicable only in cases where the product received is damaged during delivery, incorrect, or significantly affected in quality before opening. Opened or used tea packs and consumable products are not eligible for return or refund due to hygiene and safety reasons.

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Once the request is verified and approved, refunds are processed to the original payment method within 5–7 business days. The exact refund timeline may vary depending on the customer’s bank or payment provider.

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Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation requests may not be accepted.

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Dastaan-E-Chai reserves the right to refuse refund requests that do not meet the conditions mentioned in this policy.

For refund-related support or assistance, customers can contact us at info@dastaanechai.com or +91 80531 22795.