Welcome to Dastaan-E-Chai. These Terms & Conditions govern the use of our website, products, services, and online store. By accessing our website or placing an order with Dastaan-E-Chai, you agree to comply with and be bound by the terms mentioned below.

Dastaan-E-Chai reserves the right to update, modify, or change these terms at any time without prior notice. Customers are advised to review this page periodically for any updates.

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Dastaan-E-Chai is a premium Indian tea brand offering high-quality CTC tea products crafted for authentic Indian chai lovers. All products displayed on the website are subject to availability and may be discontinued or modified at any time.

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We make every effort to ensure that all product descriptions, pricing details, images, and information displayed on the website are accurate and up to date. However, slight variations in packaging, product appearance, color, or design may occur due to manufacturing updates, photography lighting, or screen settings.

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All prices mentioned on the website are displayed in Indian Rupees (INR) and are subject to change without prior notice. Promotional discounts, limited-time offers, and pricing schemes may be modified or withdrawn at the sole discretion of Dastaan-E-Chai.

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Customers are responsible for providing complete and accurate information during checkout, including full name, shipping address, contact number, email address, and payment details. Dastaan-E-Chai shall not be held responsible for delays, failed deliveries, or order issues caused by incorrect customer information.

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Orders placed on our website are confirmed only after successful payment authorization and verification. In certain situations, we may contact customers for additional verification before processing orders.

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Dastaan-E-Chai reserves the right to refuse, cancel, or limit any order if:

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• The product is out of stock

• Incorrect pricing or technical errors occur

• Fraudulent or suspicious activity is detected

• Payment authorization fails

• Operational limitations prevent fulfillment

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In such cases, eligible refunds will be initiated according to our Refund Policy.

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All online payments are processed through secure third-party payment gateways such as Razorpay. Dastaan-E-Chai does not store customers’ debit card details, credit card information, CVV numbers, banking passwords, or UPI PINs on its servers. Customers are advised to ensure safe and secure payment practices while making transactions online.

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Shipping and delivery timelines provided on the website are estimated timelines and may vary depending on customer location, logistics conditions, weather disruptions, public holidays, or courier service availability. While we strive for timely delivery, Dastaan-E-Chai shall not be liable for delays caused by factors beyond our reasonable control.

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Customers are requested to inspect their orders immediately upon delivery. Any complaint regarding damaged products, missing items, wrong product delivery, or packaging issues must be reported within 48 hours of receiving the order.

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Tea products sold by Dastaan-E-Chai are consumable food products. Therefore, opened, used, or partially consumed products are generally not eligible for return, exchange, or refund unless the issue relates to manufacturing defects or transit damage verified by our team.

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All website content including logos, branding elements, product designs, graphics, product images, website layout, text, marketing materials, and digital assets are the intellectual property of Dastaan-E-Chai and are protected under applicable copyright and trademark laws. Unauthorized copying, reproduction, distribution, modification, or commercial use of any website content is strictly prohibited.

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Users agree not to:

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• Misuse the website

• Attempt unauthorized access

• Upload harmful software or malicious code

• Engage in fraudulent transactions

• Disrupt website functionality

• Use the website for unlawful activities

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Any violation of these conditions may result in termination of access and legal action where applicable.

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Dastaan-E-Chai makes reasonable efforts to maintain website security, accuracy, and uninterrupted functionality. However, we do not guarantee that the website will always remain error-free, uninterrupted, or free from technical issues.

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To the maximum extent permitted by law, Dastaan-E-Chai shall not be liable for indirect, incidental, special, or consequential damages arising from

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• Use of the website

• Delayed deliveries

• Product misuse

• Technical interruptions

• Unauthorized access

• External service failures

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Customers are advised to consume tea products responsibly and store them in cool, dry, and hygienic conditions after opening.

By continuing to use the Dastaan-E-Chai website, customers acknowledge that they have read, understood, and agreed to all Terms & Conditions mentioned on this page.

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For any queries, support requests, or concerns regarding these Terms & Conditions, customers may contact us through the details below:

Dastaan-E-Chai

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📧 info@dastaanechai.com
📞 +91 80531 22795

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Dastaan-E-Chai is committed to delivering a secure, transparent, and premium shopping experience for every chai lover across India.